If you’re a pet owner in Malaysia, you probably know how expensive vet bills can get—especially in emergencies.
From routine check-ups to unexpected illnesses or accidents, medical costs for your furry friend can quickly add up. That’s where pet insurance comes in.
Pet insurance helps cover vet bills, offering financial protection and peace of mind so you can focus on your pet’s well-being instead of worrying about costs. But with several providers in Malaysia—such as Oyen, MSIG, and Insurnet—choosing the right plan can be confusing.
Plus, with PAWer Insurance discontinuing new policies, many pet owners are now looking for alternatives.
In this blog post, we’ll compare the best pet insurance options in Malaysia, breaking down their coverage, reimbursement rates, waiting periods, and key pros and cons.
Why Pet Insurance Matters
Owning a pet is a lifelong commitment, and just like humans, pets can fall sick or get injured unexpectedly. Veterinary treatments in Malaysia can range from a few hundred to several thousand ringgit, depending on the severity of the condition.
For example, a simple consultation and medication can cost around RM100–RM300, while surgeries or long-term treatments for chronic conditions can reach RM5,000 or more.
Without insurance, these expenses come out of pocket, which can be financially overwhelming. Pet insurance helps by covering a portion of these costs, allowing pet owners to:
✅ Manage unexpected vet bills without financial strain.
✅ Get the best medical care for their pets without hesitation.
✅ Protect their savings while ensuring their pets receive timely treatment.
✅ Cover additional costs, such as third-party liability (in case your pet injures someone or damages property).
A good pet insurance plan gives you peace of mind, knowing that you can afford the best care for your furry friend when they need it most.
Overview of Major Pet Insurance Providers in Malaysia
In Malaysia, there are a few key pet insurance providers, each offering different coverage plans and benefits. Here’s a quick look at the major players:
1. Oyen Pet Insurance
Oyen is a digital-first insurance agency offering comprehensive pet insurance.
Their plans include high vet bill coverage, a 90% reimbursement rate, and a Shariah-compliant Takaful Kucing option.
2. MSIG Pet Insurance (Direct & via Insurnet)
MSIG is a well-established insurance company with multiple pet insurance plans.
Their policies cover medical bills, accidental death, third-party liability, and even advertising for lost pets.
Insurnet is an agent that sells and services MSIG policies, offering additional customer support.
3. PAWer Insurance (Discontinued)
PAWer was known for its direct payment to panel vets and a 90% reimbursement rate, but they have stopped offering new policies and are transitioning away from pet insurance.
Existing policyholders can still receive support, but renewals are no longer available.
Each of these providers has different coverage options, pricing, and claim processes, which we will compare in detail in the next section.
Detailed Comparison of Pet Insurance Providers in Malaysia
Choosing the right pet insurance depends on various factors such as coverage limits, reimbursement rates, exclusions, and customer experience.
Below is a side-by-side comparison of the major pet insurance providers in Malaysia.
1. Coverage & Benefits
Key Takeaway:
Oyen offers the highest vet bill coverage (RM10,000) and third-party liability coverage.
MSIG provides more comprehensive add-ons like lost pet advertising and boarding fees.
PAWer had solid medical coverage but no extra benefits like liability or farewell costs.
2. Reimbursement Rate & Claims Process
Key Takeaway:
Oyen & PAWer had the highest reimbursement rate (90%), but PAWer handled payments directly to vets.
MSIG has a lower reimbursement rate (80%), and claims must be submitted manually.
Waiting periods vary—Oyen has the longest illness waiting period (30 days), while MSIG and PAWer only require 14 days.
3. Pricing & Discounts
Key Takeaway:
Oyen offers more discounts (10% multi-pet & up to 15% no-claims discount).
MSIG has a lower base price but no discounts for multiple pets or claim-free years.
PAWer had mid-range pricing with no discount incentives.
4. Customer Service & Accessibility
Key Takeaway:
Oyen is digital-first, offering WhatsApp and live chat support, but has limited support hours.
MSIG is traditional, available via phone/email but lacks a mobile app.
PAWer’s support is now limited as they transition away from pet insurance.
5. Policy Exclusions & Limitations
Key Takeaway:
No provider covers pre-existing or congenital conditions.
MSIG may have breed restrictions, unlike Oyen and PAWer.
Which Pet Insurance is Best for You?
Choose Oyen if…
✅ You want the highest vet bill coverage (RM10,000).
✅ You prefer a digital-first experience with WhatsApp/live chat support.
✅ You’re looking for Shariah-compliant options (Takaful Kucing).
Choose MSIG if…
✅ You want a well-established insurer with multiple plan options.
✅ You need extras like lost pet advertising and boarding coverage.
✅ You prefer a lower annual premium without needing multi-pet discounts.
PAWer is no longer an option, but if you’re an existing policyholder, you’ll still receive support.
Conclusion
Pet insurance is an important investment to protect both your pet’s health and your wallet from unexpected medical expenses.
The best plan for you depends on your budget, your pet’s needs, and the type of coverage you prioritize.
Ready to Protect Your Pet?
Don’t wait until it’s too late! Vet bills can be expensive, and having a pet insurance plan ensures you can give your furry friend the best care without financial stress.
Compare plans, get a quote, and choose the best coverage today!
🐾 Have you tried pet insurance before? Share your experience in the comments!
